Frequently Asked Questions
Does Genesis Medical Centre take new patients?
Yes, Dr Kozminsky does take new patients. These are by appointment only. If you are a new patient please contact our staff on 9596 6422 to arrange a time.
Do I need an appointment?
Consultations by appointment are preferred to minimise waiting. Urgent medical problems will be dealt with promptly.
Patients without an appointment will be required to wait until the appointments have been seen. Please see The Clinic for more information.
Does the clinic bulk bill?
Yes, we are a bulk billing clinic however you must have a valid Medicare card to be eligible. If you have concerns or questions about this, please speak to the Reception staff.
Am I able to book a long consultation and when is this necessary?
Longer consultations are available. If you are a new patient, you have a complex medical problem, multiple small issues, are to undergo a procedure (such as removal of a skin lesion) or pap smear, please inform the reception staff when booking, so that adequate time and resources can be arranged.
Are there facilities for non-English/poor English speaking patients?
If a language other than English is spoken, please bring a family member or friend to interpret (if this is acceptable to you). Alternatively please speak to our staff about arranging an interpreter.
Are there facilities for patients with hearing difficulties?
If you have hearing difficulties, please advise Reception staff who will arrange an Auslan interpreter to be present for the consultation.
How do I obtain my results?
Please phone Genesis Medical to check if we have received your results (please allow 2-4 days upon having any tests done for us to gather results). Once results are in, please book an appointment at your earliest convenience to discuss with Dr. Kozminsky.
*Please note- no results are given over the phone. In the case of an urgent abnormality, our reception staff will contact you to come in immediately.
How do I obtain my pap smear results?
These will be telephoned to you in the case of an urgent abnormality. Normal results will be notified to you in writing, with a recommendation for further follow-up.
How do I get a referral to a specialist/pathology?
Referrals to specialists are to be requested at the time of consultation to ensure that the current, relevant medical information is transferred to the specialist. Referrals requested over the phone will not be actioned, you must see the doctor for a referral.
Are there any out-of-pocket expenses for health care provided by a referred service?
Dr. Kozminsky will provide a referral at your request for a specified service that may incur a fee e.g. a skin specialist & x-rays. If you do not want any costs, Dr. Kozminsky can arrange a referral for an outpatient's appointment at a public hospital.
Can I get prescriptions without an appointment?
Writing scripts involves Dr Kozminsky's time and your medication needs to be reviewed regularly so please oblige by making an appointment.
How do I get a work or sickness certificate?
Sickness certificates can be a source of confusion. Strict legal and ethical restrictions are imposed on doctors supplying certificates for patients to give to employers. A certificate may only be issued after a patient has been examined by the doctors. It will not be issued in response to a telephone call or on behalf of somebody.
In no circumstances are we allowed to backdate a certificate or write one in advance. We will make every attempt to assist patients in all cases, but the rules must be observed.
Can I speak to my doctor on the telephone?
It is preferable for you to make an appointment to see your doctor. Reception staff communicate with the doctor via electronic internal mail on all crucial patient queries. In extreme circumstances these calls may be put through to the doctor.
What do I do in an emergency when the clinic is closed?
If you have a medical emergency please call an ambulance on 000. For medical attention outside normal surgery hours, please call Dr Kozminsky on 0414 112 358.
Are my medical records private?
Your medical record is a confidential document. It is the policy of this practise to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
How do I access my personal health information?
A free summary of your health information is available upon request. Please be aware that a request for your complete medical record will incur a fee. Contact reception for further details & requests.
*Please note- patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000 and the Health Records Act 2001 (Victoria).
Can I arrange for a home visit?
Home visits may be available after discussion with your doctor, however it is preferred for patients to visit the surgery during opening hours.
How do I make a complaint?
If you have a problem, we would like to hear about it. Please feel free to talk to Dr Kozminsky or the practice manager. You may prefer to write to us. We take all concerns, suggestions and complaints seriously. Alternatively you are able to contact:
Complains & Information
Vic Health Service Commission
Level 30, 570 Bourke St,
Ph. 8601 5200 Fax. 8601 5219 (Toll Free: 1800 136 066)
*please note: all telephone calls are attended to on the same day. Reception staff communicate with the doctor via electronic internal email on all crucial patient queries. In extreme circumstances these calls are put through to the doctor.